Features

The XCALLY Features & Plans are designed for every kind of Customer Care: Inbound / Outbound / Blended Call Center or Omnichannel Contact Center!

MULTICHANNEL

Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!

CONTACT MANAGEMENT

Manage your Customers’ information and keep track of their interactions across multiple Channels!

API OPEN CHANNEL

Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.

AGENT WEB GUI and SOFTPHONE

Your Agents can login to their Queues, handle interactions, manage multiple Status and perform different Tasks, according to their assigned Skills.

REALTIME MONITORING

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

ANALYTICS AND REPORTINGS

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.

CUSTOM DASHBOARDS

Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!

AUTOMATIONS & TRIGGERS

Make things automatically happen, according to previously defined timing and actions.

AUTODIALER

Maximise your Agents talk time using the Preview, Power, Progressive or Predictive dialing.

IVR SYSTEM

Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!

WEBRTC

Handle calls using the Motion Web Real Time Communication Bar (WebRTC) embedded in the Omni Desktop Agent Interface!

INTERNAL MESSENGER

Allow Agents to effectively collaborate and quickly solve customer issues!

DR and HA

Configure Disaster Recovery and High Availability infrastructures. You can get licenses for secondary server with a special discount!

TELCO-INDEPENDENT

Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.

INSTALLATION AND LICENSING

Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.

GDPR

XCALLY Motion is now conforming, and before the May 25 2018 will become operational, to the GDPR specification indicated in the normative 2016/679/UE.